Can we cancel/change our show date?
Tickets are non-refundable at the time of purchase. We can move tickets to another date if required (subject to availability). Changing a ticket date is free of charge, however you may be subject to any price difference if the date you wish to move to is more than the date you chose originally. For full information, please see our terms and conditions
How do we get there?
Transfers are not available for Reloaded
The venue is about a 10 min walk from the main Magaluf Strip.
Resorts close to the venue (Santa Ponca, Palma Nova and surrounding areas) are easily accessible by local public transport, with a bus stop immediately outside that serves the bus routes 104, 105, 106 and 107. Local taxis are readily available and know the theatre, and are roughly priced at €3-4 from Magaluf centre, €5-6 from Palma Nova, €10-12 from Santa Ponca one way.
After the show has finished, there is a taxi-rank outside served by taxis and are fairly regular, so usually quick to pick you up. Public transport is not available after the show due to the hour of finishing.
Should you be making your own way to the venue by car, there is ample free parking around the theatre and in the free public car park immediately opposite the theatre. There is always ample space for our guests.
Where are you located?
Our street address is 12, Cami Sa Porassa, Calvia, 07181. This venue is on the outskirts of Magaluf, very near Western Water Park. For directions, click here
It’s a special occasion, can you do anything to make it special?
For special occasions you can add extras to your booking, such as birthday cakes, bottles of champagne and many other options. Birthday cakes are presented to the table by our crew and happy birthday is sung to the birthday celebrant, please add their details in the comments box on your booking if you wish this to happen.
What drinks are included?
Due to new laws set by the Balearic Government, we are no longer able to offer free and unlimited alcohol at our events.
There are fully licensed bars inside the theatre selling alcoholic drinks; including a wide range of cocktails, spirits, ciders and premium beers, bottles of wine and champagne, as well as a dedicated bottle service for premium spirits, with a price list and menu on every table.
How are we seated?
Our tables are fixed in the theatre and most seat 6-8 people. If you have not pre-booked your seats, the tables will be filled according to group size outside in addition to any pre-booked tables, and not necessarily on a ‘first-come, first-served’ basis. It is worth noting smaller groups will be sat together on their table. All seats are side-on to the stage, as the action throughout the show happens within the crowd and on multiple staging areas, to increase the interaction with the cast and make you feel like you are part of the performance.
What time does the show start?
Doors open at 21:00
Is the venue wheelchair accessible?
Yes. The majority of the theatre has step-free access throughout. We have 2 balconies which require a walk up stairs, however if you have any accessibility issues we will make sure that you aren’t sat on the balconies. Throughout the booking process you have a comments box to add in any additional needs for the night.
We have a disabled entrance beside our box office for any wheelchairs of customers in need of an easily accessible entrance.
We also have a number of tables in the theatre with removable chairs to allow wheelchairs to be pushed right up to the table. Please ensure that you select that you will require a wheelchair space on the booking if you need to remain in the chair throughout the show.
Can we buy tickets on the door?
If there are tickets available for the show, they will be available to book on the door. Our shows regularly sell out, so we strongly advise booking in advance, as there is no guarantee tickets will be available at the door. You cannot book your specific table at the door, this can only be done in advance. Tickets on the door are more expensive than the online price.
Can we pick our table?
Yes. This is only available when booking direct, and subject to availability. You can select your table online when reserving your tickets, at a cost from €5 per person. Tables seat 6-8 people, if your group is smaller than this, you may be sat with other guests, and groups larger than 8 will be across multiple tables. If you don\\\'t reserve your table beforehand when booking, your seats will be allocated on arrival at the theatre from the spaces that remain.
You can have the table exclusively yours by booking all of the spaces on a table
Do I have to print my email confirmation?
You can bring your confirmation email either printed out, or on a mobile device. Our team simply need to see the details when you arrive.
How do I receive my tickets?
Once you have booked, you will received a confirmation email immediately to the email address used in the booking. Simply bring this with you on the night and show it to our box office staff for your entrance wristbands.
Are there any promotional codes available?
Occasionally we run promotions on tickets for booking them far enough in advance. These are sent to our Members Club once they are launched, you can subscribe here. Check our home page and social media pages for any information on currently running promotions, or feel free to get in touch using the chat online, or emailing email@example.com
Is there a residents discount?
Yes, residents of the Balearic Islands can receive a discount on their tickets. The discount amount varies throughout the year and depends on the show you are attending. To receive the code needed to book your tickets, either message our online chat service, email firstname.lastname@example.org, or call 971 130 411.
What are the different ticket categories?
We have 4 different categories: Main Deck, Quarter Deck, VIP Captains Tables and the VVIP Experience + Bottle. The different categories are based partly on where you will be seated in the theatre, and partly on what is included in your ticket.
All seats are no further than 15m from the stage, so you will get a good view from everywhere.
In addition to this, Quarter Deck tickets include Fast-Track Entrance and more preferential seating than Main Deck tickets.
VIP Captains Tables are some of the best seats in the house, and also include Fast-Track Entrance, as well as VIP waiter service, welcome to our VIP Area with a complimentary drink.
Our VVIP Below Decks Experience is everything included in the VIP, plus the best tables in the house with a bottle of choice.
A seating plan, as well as full information on each category, can be viewed in our “Ticket Details” section.
How much are the tickets?
A full list of show prices can be found in our booking section. Prices depend on the show you are looking to see, the category of ticket, and the time of the season you are booking. For more information, click here.